¶ Why use AI?
Our AI integration allows analyzing comments (open answers, feedback) and grouping them by language, topics and sentiment.
Language category is useful if the survey is multilingual and you want to be able to navigate between different language groups.
Sentiment is an alternative to NPS score as it is calculated using the survey recipient's score regarding the service (asking a direct question to rate the service) while Sentiment is assigned automatically by AI. It can be negative, neutral, positive and undetermined.
Topics are generated based on themes the recipient mentions which allows you to spot and track tendency in the comments.
¶ Enabling the Feature
Ask your Tech Adviser to enable it for you.
¶ Dashboard
The new card Feedback Analyzer shows the data using 3 categories: sentiment (positive, neutral, negative, undetermined), topics (generated by ChatGPT) and languages.
The filters that exist only for the datasource with Feedback Analyzer feature on:
The card also has a separate page available via View All, just like Latest Feedback
The card settings:
Also, these filters can be used via Query Builder to send out the campaign/job